With the exception of Distributors, this warranty applies to the original purchaser of the product from Dowding & Plummer Ltd.,(The Company) for the following periods:
Vacuum Cleaners – Motors 2 Years, all other components 1 Year
Rotary Floor Machines – Motors 2 Years, all other components 1 Year
Scrubber Driers – Control Unit and Tanks 2 Years, all other components 1 Year
Carpet Extractors – 1 Year
Battery Burnishers – 1 Year
Ride On Scrubber Driers - 1 Year
Other Specialist Machines – 1 Year
This warranty excludes normal maintenance parts and consumables such as hoses, filters, drive belts, floor tools, cables, capacitors, relays, skirts and pads etc. that are considered replaceable during the normal working life of the machine. This list is not exhaustive.
The warranty period commences from the date the goods are purchased by the user.
All warranty claims must be processed through the Distributor from whom the equipment was purchased.
The Distributor will be responsible for the service, maintenance and repairs during the warranty period.
The Distributor will co-operate with the purchaser throughout the warranty claims procedure and will arrange any necessary repairs using genuine Victor parts.
If the original Distributor is no longer available to fulfil his obligations, or if you did not make your original purchase through a distributor, the Company should be contacted and given details of proof of purchase and full details of the claim in order that the claim may be processed without delay.
Any warranty claim can only relate to the specific part that is proven to be at fault and for which a replacement will be supplied but cannot be extended to constitute a claim against the complete appliance.
The Company will supply the Distributor with any warranty parts required subject to the claim being validated after return of the faulty items in accordance with the Company's Conditions of Sale.
All replacement parts are guaranteed for a period of 6 months.
Claims will not be accepted if they are the result of fair wear and tear, misuse or abuse of any kind, acts of God, damage in transit other than original product delivery, failure due to lack of proper care or maintenance or failure to comply with safety guidance.
No replacement will be given unless the appropriate evidence of the validity of the claim has been provided to the satisfaction of the Company.
The Company reserves the right to charge for any unnecessary work carried out as a result of an invalid claim.
No variation to this warranty may be made or implied by any member of the Company, its Distributors or representatives unless such variation is in writing and authorised by the Company.
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IMSD1013 Issue 1 October 2010
EXTENDED WARRANTIES: For information about our 3-Year extended warranties please click here.